How can
we help?

My purchase is not showing

Check that you are signed into the Kulis account and the App Store or Google Play account used for the purchase. Use Restore purchases on the membership screen. If verification is pending, try Check payment before buying again.

If the issue continues, send the displayed message and approximate purchase time. Do not send passwords, verification codes or card details.

Cancellation and refunds

Manage your subscription in iPhone Settings → your name → Subscriptions → Kulis. See Apple’s cancellation instructions and refund process. On Android, use Google Play → profile icon → Payments & subscriptions → Subscriptions. See Google Play cancellation instructions and refund information. Deleting Kulis or your Kulis account does not cancel the subscription.

A photo could not be prepared

Use a clear photo showing as much of the garment as possible. It can be laid flat, on a hanger or worn by a person. Good lighting and less overlap between pieces help.

Use the in-app retry option after an error rather than repeatedly uploading the same pending photo. Pieces that cannot be prepared do not use a credit. Review the colour, cut and details before saving. Manage AI permission in Settings → Privacy. Read how photos are processed.

My account and wardrobe

Signing out preserves an account wardrobe on the server and hides it on this device. Sign back into the same account. Use the on-screen retry option for sync issues; you do not need to reset your wardrobe.

Delete my account

In Kulis, go to Settings → My account → Delete my account and review the confirmation. If active processing requires a wait, retry after the time shown in the app.

You can request deletion without opening the app: email info@kulis.io with “Kulis account deletion” as the subject and include your account email address. Do not send passwords or verification codes. The request covers your Kulis account and its wardrobe, outfits and photos. We may need to verify ownership securely. Read the privacy policy for deletion and retention details.

If you used Apple sign-in, separately manage that connection under Sign in with Apple in your iPhone Apple account settings. Do not assume deleting your Kulis account automatically removes this connection or cancels a store subscription.

Delete data while keeping my account

Remove a garment or saved outfit using its detail screen’s delete option. Your account stays open and the change syncs to your current account wardrobe.

To request deletion without using the app, email info@kulis.io with “Kulis data deletion” as the subject. Include your account email and identify the garments, outfits or other data you want removed. Do not send passwords, codes or personal photos. We may need to verify account ownership securely.

This request does not close your account or cancel a subscription. See the privacy policy for retention of historical records, temporary files and limited records required for security or legal obligations.

Notification choices

In Kulis, Settings → Notifications lets you separately control ready-piece updates, news and suggestions, and daily reminder times. Remote ready-piece and news updates are currently available on iPhone; Android supports daily reminders scheduled on the device. If permission is disabled, check iPhone Settings → Notifications → Kulis or Android Settings → Apps → Kulis → Notifications. Android labels may vary by phone. Notification and AI-sharing permissions are separate.

When contacting us

A short description, Kulis version, phone model, error message and approximate time help us investigate. If helpful, include a screenshot with personal information hidden. Never send passwords, verification codes or card details. You do not need to send personal wardrobe photos for support.

Use the same email address for privacy and data requests.